Privacy Policy

Effective Date: June 2024

 

At Glam Health Global Limited (known as Glam Physician Clinic), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

• Personal Information: Name, email address, phone number, and other identifiable information provided when booking an appointment, filling out a contact form, or subscribing to our newsletter.
• Medical Information: Relevant medical details, including medical history and treatment preferences, provided during consultations to tailor your care.
• Payment Information: Credit/debit card details, billing address, and transaction details for booking and billing purposes.
• Technical Data: Information such as IP address, browser type, device type, operating system, and browsing activity collected via cookies and other tracking technologies to improve our website.

2. How We Use Your Information

Glam Physician Clinic uses your information for the following purposes:

• To Provide Services: Personal and medical information is used to book appointments, deliver consultations, recommend treatments, and ensure a high standard of patient care.
• To Process Payments: Payment information is used to process transactions for services and secure bookings.
• To Improve Our Services: Technical data and feedback are used to enhance our services, improve our website, and analyze trends.
• For Communication: We may use your contact information to communicate with you regarding appointments, updates, and relevant clinic information. If you have opted in, we may also send newsletters or promotional materials.
• To Comply with Legal Obligations: Your information may be used and disclosed to comply with legal requirements, such as tax regulations or healthcare laws.

3. How We Share Your Information

We value your privacy and only share information under the following circumstances:

• With Your Consent: We share personal or medical information with third parties only when you provide consent, typically for referrals or collaborative healthcare.
• Service Providers: We may share information with trusted service providers, such as payment processors, IT support, and marketing platforms, bound by confidentiality obligations.
• Legal Compliance: Information may be disclosed to comply with legal obligations, court orders, or regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to new ownership.

4. Confidentiality

Glam Physician Clinic upholds strict confidentiality standards to protect your personal and medical information:

• Access Control: Only authorized personnel, such as healthcare professionals and essential administrative staff, have access to your information on a need-to-know basis.
• Confidentiality Obligations: All staff and service providers are bound by confidentiality agreements and adhere to high standards of privacy.
• Internal Policies: We enforce policies and training that emphasize confidentiality and ensure compliance with privacy laws and ethical standards.

5. How We Protect Your Information

We implement various security measures to protect your personal and medical information:

• Data Encryption: Encryption protocols are used for sensitive data, such as payment information, to ensure secure transmission.
• Access Controls: Only authorized personnel can access personal and medical data, restricted to those involved in care or appointment management.
• Regular Audits and Security Checks: We conduct regular audits and security checks to maintain data integrity.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal and medical information we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal and contractual restrictions.
• Opt-Out: You can opt out of receiving promotional communications by following the instructions provided in each message or by contacting us directly.

7. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze trends, and manage website content. You can control cookie settings in your browser, but disabling cookies may affect website functionality.

8. Data Retention

We retain your personal and medical information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and we encourage you to review this policy whenever you visit our site or use our services.

 

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +234 (0) 915 5368 370
• Address: 7B Etim Inyang Crescent, Victoria Island, St. Nicholas Hospital Clinics Building (1st Floor), Lagos, Nigeria

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.